Dispute Resolution Services - Mediation Training

Training Session Dates

Winter Session: January 15, 2013 - February 2, 2013

Summer Session: June 11, 2013 - June 29, 2013

Fall Session: October 1, 2013 - October 19, 2013

Class Hours
6 p.m. to 9 p.m. Tuesdays and Thursdays
9 a.m. to 4:30 p.m. Saturdays
(Final Saturday goes until 5:30 p.m.)

CSP's Dispute Resolution Services (DRS) offers this 40-hour mediation training for individuals interested in mediating in California. The program exceeds the California Dispute Resolution Programs Act (DRPA) training requirements. Participants who attend every session will receive a certificate of completion. DRS welcomes volunteer applicants who are interested in mediation with the DRS program.

DRS trainings include group exercises and discussions, role-plays, conflict resolution tools, negotiating strategies, agreement writing tips and much more. Trainings may include guest presentations from mediation professionals.

Discussion Topics Include:

• The Stages of Mediation
• Listening and Communication Skills
• Balancing Power
• Problem Identification
• Breaking Deadlocks
• Handling Strong Emotions
• Dealing with Difficult People
• Working Toward an Agreement
• Special Populations
• Ethical Dilemmas

Contact Program Supervisor Jennifer Artim for further information or to be added to the mailing list. (949) 975-0244
Mediation Training Brochure

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